Tweet
Mitsubishi Motors earns the top position in The J.D. Power 2019 Indonesia Customer Service Index

Mitsubishi Motors earns the top position in The J.D. Power 2019 Indonesia Customer Service Index

25.11.2019: ...and Sales Satisfaction Index Studies, and its Pajero Sport and Xpander won IQS in Indonesia MITSUBISHI MOTORS CORPORATION (MMC) today announced that its marketing and sales subsidiary in Indonesia, Mitsubishi Motors Krama Yudha Sales Indonesia

...and Sales Satisfaction Index Studies, and its Pajero Sport and Xpander won IQS in Indonesia




MITSUBISHI MOTORS CORPORATION (MMC) today announced that its marketing and sales subsidiary in Indonesia, Mitsubishi Motors Krama Yudha Sales Indonesia (MMKSI), has earned two major honors by being ranked No.1 in J.D. Power 2019 Indonesia Customer Service Index (CSI) Study and Sales Satisfaction Index (SSI) Study. It was the second consecutive year that MMKSI earned the top ranking in the CSI, and its first time topping the SSI since 2017.
 


In addition to these honors, MMC also earned recognition for its continued improvements in vehicle development and quality by earning the top spot in two segments of J.D. Power 2019 Indonesia Initial Quality Study (IQS*1), with MMC flagship models Pajero Sport (SUV segment) and Xpander (entry MPV segment).
 

 

The J.D. Power 2019 Indonesia Customer Service Index (Mass Market) Study measures how satisfied new vehicle buyers are with their sales service and vehicle delivery process, based on responses from 2,786 owners who purchased their new vehicles between February 2016 and June 2018 and experienced authorized dealer's services between February 2018 and June 2019. The study uses an index with a maximum 1,000 points to quantify performance in five factors: service quality, service initiation, vehicle pick-up, service advisory, and service facilities. In this year's study, MMKSI earned 819 points.
 


The J.D. Power 2019 Indonesia Sales Satisfaction Index (Mass Market) Study is based on responses from 2,304 owners who purchased their vehicle between June 2018 and June 2019. The study uses an index with a maximum 1,000 points to quantify performance in five factors: sales consultant, dealer facility, delivery process, price, and paperwork completion. In this year's study, MMKSI earned 835 points.
 


MMKSI has launched campaigns to support customers who drive long distances returning home over holiday breaks, and implemented several other initiatives to promote customer satisfaction; it held workshops for customers to learn more about MMC products, opened more customer-friendly showrooms where embody its MMC's brand with new Corporate Identity and Visual Identity, and established more partnerships with sales financing companies.
 


"Thanks to the support we have received from government, stakeholders, and all of our customers, we will soon reach our milestone 50th year in business in Indonesia, which is one of our highest priority markets," said Yoichiro Yatabe, MMC Senior Vice President for the ASEAN region. "I am very pleased that many efforts to improve our services, sales, and product quality in order to satisfy customers at all points of contact have been recognized by our customers and earned top honors in these studies."
 


MMC will continue striving toward higher customer satisfaction in its services, sales activities, and vehicle development, while contributing to the regional economy development.
 


*1…This initial quality study in Indonesia measures the total number of problems experienced by purchasers of new vehicles.
 





- Mitsubishi Tokyo also photos

Permanent-URL: http://www.automobilsport.com/mitsubishi-motors-top-jd-power-2019-indonesia-index-pajero-xpander---200976.html

25.11.2019 / MaP

More News

Title hat trick for LIQUI MOLY
25.11.2019
Peter Baumann (Marketing Manager of LIQUI MOLY, left) with Marcus Schurig (Editor-in-Chief of "Sport Auto").LIQUI MOLY is "Sport Auto" readers favourite.  For the third year in a row, they vo more >>
AC Schnitzer has again been voted as the best BMW Tuner by the readers of "sport auto"
25.11.2019
 Once again BMW tuner AC Schnitzer has achieved a spectacular 5-fold victory in the readers' poll of the renowned magazine "sport auto", in which 12,352 fans of sporty automobiles took part.Lucky winners: AC Schnitzer CEO Rainer Vogel (left) more >>
Qooder récompensé par les Fonti Awards 2019
25.11.2019
L’entreprise vient de recevoir le prix d’excellence de l’année dans le domaine de la mobilité.« Cette reconnaissance est importante car elle met en lumière l’incroyable travail que nous accomplissons sur la mobilit&ea more >>
BMW Group Classic wins the “German Design Award” 2020
22.11.2019
...for its campaign “Our Brands. Our Stories.”.After its success in the “Automotive Brand Contest”, another award has been bestowed on the campaign with its 360° approach – History of the brands BMW, BMW Motorrad, MINI and Rolls-Royce is put in context with authenticity and intense emotional appeal – Second stage of the You more >>
Double victory for Alfa Romeo Giulia at the "SPORT AUTO AWARD"
22.11.2019
The readers of the magazine SPORT AUTO voted for the Italian sports sedan in two categories. Top model Alfa Romeo Giulia Quadrifoglio is number 1 in the import classification of the category "Standard cars Limousines/station wagons up to 100,000 Euro" for the third time in a row. Alfa Romeo Giulia Veloce wins the import class of the "series production limousines/ station wagons up to 75,000 Eur more >>
Kia wins two 2019 Women’s World Car of the Year awards
22.11.2019
•    Kia XCeed wins ‘Urban Car Award’; Kia Soul EV claims ‘Green Car Award’•    Votes from 41 female jury members from 34 different countries•    Both Kia models popular with those looking for a new urban crossover  more >>
2020 Honda CR-V Named Green SUV of the Year by Green Car Journal
22.11.2019
The freshened 2020 Honda CR-V and all-new CR-V Hybrid have been named the 2020 Green SUV of the Year by Green Car Journal, the second time Honda has won Green SUV of the Year, and the sixth time a Honda vehicle has earned recognition from Green Car Journal. more >>
Kia Telluride is Car and Driver 10Best for 2019
21.11.2019
•    Industry-leading automotive publication picks new Kia as one of 2019’s best SUVs•    “The Telluride is rare in how good it is,” says editor-in-chief Sharon Silke Carty more >>
The Renault MEGANE IV R.S. TROPHY-R wins the award of the Sportcar of the Year 2019 by Echappement magazine
21.11.2019
New MEGANE R.S. TROPHY-R voted Sports Car of the Year by Echappement magazineSince 1982, the year that the magazine’s editorial team first organised this competition, a Re more >>
Honda Continues to Dominate as Number One Brand in 2020 Kelley Blue Book Best Buy Awards
20.11.2019
    6-time winner Civic continues unbroken streak in compact car category    Accord, CR-V, and Odyssey each 5-time class champions    Clarity PHEV wins in new Plug-In Hybrid Car category for its third Best Buy trophy more >>
2020 Kia Telluride Earns two top Honors in Kelley Blue Book’s Best Buy Awards
20.11.2019
Kia’s Flagship SUV Wins Best New Model and Best 3-Row Midsize SUV•    Telluride’s style, driving experience, innovation and value helped make it a dual winner•    Prestigious award recognizes the top new model-year vehicles available in the U.S. market across 17 categories more >>
The Honda HR-V is top of its class
19.11.2019
The Honda HR-V1.8 has been awarded most fuel-efficient vehicle in its class.Taking part in the Wesbank Fuel Economy Tour in partnership with FNB, the HR-V competed in the Petrol Crossover Class 1 600 cc and above and won by a comfortable margin. more >>
Kia named 2020 Best SUV Brand by U.S. News & World Report
19.11.2019
Kia Breaks Key Competitor’s Four-Year Streak to Win Coveted Award •    Category winners selected based on safety scores, reliability data and the opinions of automotive press•    Kia praised for its range of SUVs that meet the needs of today’s diverse buyers  more >>
Honda Honored for Highest Residual Values of All Mainstream Auto Brands by ALG
18.11.2019
Accord, Fit, Odyssey, Passport and Pilot Earn ALG Top Retained Value ratingsThe Honda lineup is projected to retain its value over time the strongest after three years of ownership compared to any mainstream auto brand, according to ALG, an more >>
eK X & eK Wagon Kei Cars Win RJC Car of the Year 2020
18.11.2019
MITSUBISHI MOTORS CORPORATION (MMC) announced that eK X (pronounced eK cross) & eK Wagon Kei cars have been selected as the "RJC Car of the Year 2020" run by the Automotive Researchers' & Journalists' Conference of Japan (RJC) after the final judging on 12 November 2019. more >>
Mitsubishi eK X & eK Wagon Kei Cars Win RJC Car of the Year 2020
13.11.2019
MITSUBISHI MOTORS CORPORATION (MMC) today announced that eK X (pronounced eK cross) & eK Wagon Kei cars have been selected as the "RJC Car of the Year 2020" run by the Automotive Researchers' & Journalists' Conference of Japan (RJC) after the final judging on November 12.  more >>
Jeep Wrangler Earns 10th Consecutive SEMA '4x4/SUV of the Year' Award
06.11.2019
•    The Jeep® Wrangler is the only vehicle to earn "4x4/SUV of the Year" honor since the inauguration of the SEMA Awards in 2010•    A customized Mopar Jeep Wrangler Rubicon with Jeep Performance Parts from Mopar will be on display in the brand's SEMA Show exhibit•    Mopar to anno more >>
MITSUBISHI MOTORS earns Gold rating for the second consecutive year from the Pride Index for LGBT initiatives
11.10.2019
For the second consecutive year, MITSUBISHI MOTORS CORPORATION (MMC) has earned the highest rating of Gold from the Pride Index which evaluates organizations' initiatives to accommodate sexual minorities (LGBTs). MMC first received the Gold rating in fiscal 2018. more >>
The new BMW 3 Series blazes a trail for design and connectivity
27.09.2019
Five wins for BMW in readers’ polls conducted by the magazines auto, motor und sport and Moove – Latest BMW 3 Series Sedan and BMW 3 Series Touring premium mid-size models scoop Autonis 2019 prize for the year’s most attra more >>
Lexus Retailers bring best service in Polish premium car market
26.09.2019
    In its first participation, Lexus scores first place in ‘The Great Test of Car Dealers’, the largest survey of its kind in Poland    Highest standards of customer service are rooted in Lexus’ philosophy since the brand’s inception more >>
Fiat Concept Centoventi wins the "Red Dot Award 2019"
25.09.2019
The revolutionary Fiat Concept Centoventi - the Fiat vision for the "democratic" electric mobility of the future - wins the Red Dot Award 2019, one of the world's most prestigious industrial design awards, in the "Design Concept" category. more >>
Opel Brand Ambassador Jürgen Klopp is Manager of the Year 2019
24.09.2019
    Liverpool coach honoured as FIFA Manager of the Year 2019 in Milan    Opel brand ambassador Klopp also wins media prize “Goldene Henne 2019” J&uu more >>
Kia Soul named segment winner in J.D. Power 2019 Multimedia Quality and Satisfaction Study
24.09.2019
All-New Model’s Next-Gen Infotainment and Technology Options Increase Consumer Satisfaction •    Soul ranks highest in Multimedia Quality among all compact vehicles•    Award comes on the hee more >>
2019 – EVE Trophy by ADEME rewarded - Groupe Renault
20.09.2019
EVE TROPHY* PRESENTED BY ADEME: GROUPE RENAULT REWARDED FOR REDUCING CO2 EMISSIONS FROM ITS FREIGHT ACTIVITIESAs a signatory of the FRET21 scheme Groupe Renault has received an award more >>
Volkswagen Motorsport website wins design competition
16.09.2019
On top digitally too: following its visual update, the Volkswagen Motorsport website has won a reward in the “Digital” category at the “Automotive Brand Contest”. The site’s new look conveys the fascination of motorsport and, with its mix of spectacular large photos and exciting, illustrated infographics, is enough to set an more >>
Rolls-Royce CEO honoured in leading European Automotive Industry awards
11.09.2019
The Chief Executive Officer of Rolls-Royce Motor Cars, Torsten Müller-Ötvös, has been named winner of the Superluxury CEO category at the 22nd annual Eurostars Awards presented in Frankfurt last night.   Torsten M more >>
Emerson’s AVENTICS Honored to Receive Bosch Global Supplier Award For Its Pneumatic Solutions
05.09.2019
Supplier Partners Chosen for Outstanding Performance, Innovation and Collaboration Emerson’s AVENTICS GmbH recently received the Bosch Global Supplier Award in the category “Purchasing of indirect materials” and thus ranks more >>
CUPRA Formentor Concept wins 2019 Automotive Brand Contest
04.09.2019
  CUPRA Formentor•    CUPRA Formentor concept named winner of the German Design Council’s Automotive Brand Contest, honouring the best automotive brand and design •    The br more >>
Leading UK Consumer Association awarded a dozen of Toyota models among Best Buy recommendations
04.09.2019
Hybrid and hydrogen cars hailed as Which? ‘Best Buys’, among a dozen recommendations for Toyota models in its annual Car GuideBuyers of new and used Toyota cars can make their purchase with renewed more >>
Genesis Essentia Concept named 2019 Idea award winner
22.08.2019
Today, the Industrial Designers Society of America (IDSA) awarded the Genesis Essentia Concept with a Gold International Design Excellence Award (IDEA) for Automotive and Transportation. This is the brand’s first “best of the best” award win for Genesis Vehicle Design.  more >>
Awards for Audi since May 2019
14.08.2019
Euro-NCAP: five stars for the Audi e-tronThe Audi e-tron has earned the maximum five-star rating in the Euro-NCAP, the leading European program for evaluating the safety of passenger cars. Th more >>
Kia Forte and Cadenza win Autopacific Vehicle Satisfaction Awards
14.08.2019
 Both Vehicles Named Best in Class in Their Respective Segments •    Award-winning Forte sedan continues its run as a leader in the compact car segment •    Cadenza’s premium design and long more >>
INDUSTRY 4.0: The Renault Group awarded by the World Economic Forum
04.07.2019
The World Economic Forum reward the Renault plant in Cléon (Seine-Maritime, France) as an “advanced lighthouse” for Industry 4.0, gratifying the Groupe Renault's commitment to a human, digital and connected industry of the future.  more >>
SEAT receives the “Energy and Sustainability” award
27.06.2019
•    The Spanish Gas Association(Sedigas) recognised SEAT for its commitment to natural gas as an alternative fuel•    Luca de Meo accepted the award at an event attended by José Domínguez Abascal, Secretary of State for Energy from the Ministry of Ecological Transition•    SEAT more >>
Students win international vehicle safety design competition
25.06.2019
Caption: The Virginia Tech team won the 2019 Collegiate Student Safety Technology Design Competition, an international honor. Pictured from left to right: (back row) Luke Riexinger, Richard Greatbatch, Adam Novotny, Eric Bloomquist, and Zachary more >>
Volkswagen up! receives “Wertmeister 2019” award
06.06.2019
Holger B. Santel (second from left), Head of Volkswagen Sales and Marketing Germany, received the „Wertmeister“ award from Dennis Petermann (left), Head of autobild.tv, Thorsten Barg, Managing Director Schwacke, and moderator Eve Scheer. more >>
FCA and DSV land top spot on the award podium for their benchmark warehousing collaboration
05.06.2019
Fiat Chrysler Automobiles (FCA) South Africa and Warehouse Service Provider, DSV Solutions, has scooped a Branch of the Year award for the second time in three years. This award recognises co more >>
Acura NSX Named a Best Performing Car by The Car Connection for 2019
03.06.2019
The Car Connection has named the 2019 Acura NSX a Best Performing Car for 2019. The expert staff at The Car Connection selected the NSX out of 300 cars based on criteria that factored in power, speed and handling, plus requiring a little something extra in order to be named one o more >>
Mitsubishi Motors Eclipse Cross wins a string of prestigious awards in Russia
28.05.2019
Mitsubishi Motors Corporation (MMC) announced that the Eclipse Cross has added to its collection of international awards with three more prizes from Russia, where the compact SUV was recently launched.The first was at the national " more >>

2001-2020 automobilsport.com full copyright